Effective Date: 06/09/2025
Last Updated: 06/09/2025
1. Introduction
At Speedy Serve, we respect the privacy of our delivery partners (“you,” “your,” or “Delivery Partner”)
and are committed to protecting your personal data. This Delivery Partner Privacy Policy (“Policy”)
explains what information we collect, how we use it, how we protect it, and the privacy rights you have.
2. Information Collected
- Identity & Registration: Name, date of birth, gender, photograph, scanned ID (e.g., driver’s license, Aadhaar/PAN), vehicle registration, insurance and vehicle documents.
- Contact & Location Data: Mobile number, email address, live GPS tracking during deliveries.
- Performance & Ratings Data: Delivery acceptance/rejection rates, on-time delivery frequency, customer feedback, incident reports.
- Device & Usage Data: Mobile device identifiers, IP address, app logs, error logs.
- Background Check Data: Criminal record checks, background verification results, certificate of good conduct (where applicable).
3. Use of Information
- To verify and authenticate your identity and eligibility.
- To assign, track and optimize deliveries through GPS and performance data.
- To provide support, payments, and performance incentives.
- To communicate via calls, SMS, email, or in-app notifications about deliveries, promotions, or policy updates.
- To carry out background checks in compliance with applicable law.
- To improve and personalize the delivery-partner interface and delivery workflows.
- To comply with legal and regulatory obligations (e.g., pursuant to consumer protection, labor laws, tax obligations, accident investigations).
4. Sharing of Information
- With vendors and service providers (e.g., background check agencies, GPS/location service providers).
- With regulatory authorities or law-enforcement agencies, if required by law or court order.
- Within the Speedy Serve group of companies (to manage payroll, incentives, benefits, and support).
- With customers within the app (e.g., driver photo, name, order status) for delivery coordination.
5. Data Retention
We retain your personal data for the duration of your association with Speedy Serve and for up to 2 years
after termination (or longer if required to comply with tax, audit, or legal obligations).
6. Data Security
We implement robust measures: SSL/TLS encryption, secure servers, restricted access, role-based controls,
and periodic privacy/security audits.
In case of a data breach affecting your personal information, we will notify you and relevant authorities
in compliance with applicable laws.
7. Your Rights & Choices
- Access & Correction: Request a copy of your data or update inaccuracies via the app or support channels.
- Deletion: Request deletion after termination of association (subject to retention obligations).
- Grievances: Use support channels or designated grievance officers if you suspect privacy violation.
8. Policy Changes
We may update this Policy. We'll notify you through the app, email, or SMS. The latest revision date is
provided at the top. Continued use of our services implies acceptance of the updated Policy.